Privacy Policy - Safari by Ilanda

ABOUT YOU

– (Privacy Policy) –

PERSONAL DATA PROVIDED TO ILANDA TRAVEL

1. Data relating to your personal information

This is information about you as a natural or legal person that you have voluntarily provided to Ilanda Travel via the various communication channels and which is essential to the design and execution of your trip (such as your name, first name, e-mail address, telephone number, postal address, date of birth, etc.).

We inform you that the information that must be provided to Ilanda Travel is indicated on our website. For any contact on your part, by telephone or in the agency, your travel advisor will indicate the essential information he or she needs to perform its tasks.

This information is essential to the processing of your travel requests, which unfortunately cannot be processed without this information.

2. Data relating to the personal information of third parties

Within the framework of your request for a quote and subsequently your registration, you have the possibility of providing the contact information of one or more other persons (other participants in the trip or persons who have participated in a gift list or for other events (union, birthday, person to be notified in case of emergency…).

In this case, the data of the other persons will only be used by Ilanda Travel to process a request for a quote and subsequently a registration. If Ilanda Travel wishes to use the data of other persons for any purpose other than those stated above, Ilanda Travel will seek their prior consent.

You warrant to Ilanda Travel that the other persons whose data you provide are aware of and consent to such disclosure.

Ilanda Travel will inform the persons whose personal data has been collected indirectly, of their rights under this policy, when it first communicates to other persons by email and includes all information relevant to the organisation of their trip.

3. Minors

The various communication channels are, in principle, not intended for use by minors without the permission of their parents or legal guardians. A minor of at least 16 years of age may request a quotation for the organization of a trip and provide the personal data necessary for this purpose. Ilanda Travel will make every effort to verify the age of the minor based on the information provided and the technological means available. Under no circumstances will the minor be allowed to finalize, validate and pay for the trip without the consent of the parent or guardian.

Ilanda Travel will make reasonable efforts to verify that consent is given or authorized by the holder of parental authority over the minor, taking into account the technological means available.

4. Sensitive Data

Ilanda Travel may collect special category data such as health data (disability, allergy or special conditions) and indirectly to know the religion, beliefs or personal convictions of the persons concerned, although this collection is never direct and is only done by inference (case of diet). This data is only collected for the purpose of organizing the transportation and/or travel of the person concerned and will not be used in any other way.

FOR WHAT PURPOSES IS YOUR DATA COLLECTED?

1. To respond to your requests

When you contact Ilanda Travel or FrancebyIlanda via the various communication channels mentioned above, the collection of your personal data may be for the following purposes

– the execution of requests you have made on the website or through other communication channels (booking with our partners, establishing your sales contract, following up on the completion of your trip, following up on any requests you may have made in relation to your trip, including after your return from your trip, in accordance with the legal statute of limitations…),

– sending newsletters and any other documentation you may have requested,

– answering your questions,

– inform you of new trips or similar services that may be of interest to you,

– more generally, to comply with Ilanda Travel’s legal, regulatory, accounting and tax obligations,

– deal with requests and complaints made by or about you in connection with the trip.

2. To produce statistics

In order to improve our services, personal data collected by Ilanda Travel may also be used for the following purposes

– the realization of statistical calculations concerning in particular the frequentation of the site,

– to conduct surveys and polls,

– to conduct studies and research to improve your experience with Ilanda Travel.

3. To solicit you for marketing purposes

Your data may also be used for marketing purposes:

– managing any registration and unsubscription to newsletters at your request

– communication of information about Ilanda Travel and its partners (news, products and services and personalized offers).

HOW & FOR HOW LONG?

1. Security of your data

As the person responsible for processing your personal data, Ilanda Travel implements all the technical and organizational measures necessary to ensure the protection of your personal data: access control, backups, traceability, security of premises, protection measures and ensures that the amount of data processed is limited in relation to the purposes for which it is used.

2. Duration of storage of your data

We store your data for a period of time that is proportionate to the purpose for which we are processing it and in any event for the period of time necessary to comply with a legal or regulatory obligation. The data is kept for a period not exceeding the time necessary for the following purposes:

– Newsletter: your data will be kept as long as your subscription is active. You can cancel your subscription at any time by clicking on the link provided.

– Request for travel service quotations, registration and execution of travel services: the data necessary to process your request will be kept for the time necessary to draw up a quotation or a contract and then for the duration of your trip in accordance with applicable legislation and in any case for the time necessary to meet a legal or regulatory obligation.

– Statistics and surveys: your data will be kept for the time necessary to establish reliable statistics and to process surveys carried out with your consent.

FOR WHICH RECIPIENTS?

1. Ilanda Travel and its partners

We would like to inform you that in order to fulfill the purposes mentioned above, your data may be stored, processed and transferred to Ilanda Travel’s subsidiaries and/or partners, in particular to the suppliers of the services booked (hoteliers, transporters, etc.) or to technical service providers (IT, hosting, email distribution, online payment service provider, etc.), who may be located outside the European Union.

Our subsidiaries and/or partners undertake to use your personal data only to carry out certain tasks that are essential to the achievement of the purposes mentioned above, in strict compliance with your rights in terms of personal data protection and in accordance with the legislation in force.

2. Non-partner third parties

– Ilanda Travel will not transfer or sell your personal data to non-partner third parties. We do not provide any personal data to agencies or companies for marketing or commercial purposes.

– If Ilanda Travel is required by law, by an authority (such as the tax authorities or the CNIL) or by a court of law to disclose your personal data, Ilanda Travel will, to the extent possible, notify you (unless Ilanda Travel is not permitted to do so due to legal or judicial obligations).

– Finally, we may buy, merge or be acquired by another company or sell all or part of our assets. In such a case, your personal data may be transferred to another company, but such transfer will be subject to the applicable privacy and cookie policy.

HOW DO LINKS ON THE SITE TO OTHER SITES AFFECT YOU?

We may occasionally place links on our site to other websites and applications operated by third parties. These links are provided solely for your convenience and are intended to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent from Ilanda Travel and have separate privacy policies. When you leave our web site, please be aware that our policies no longer apply. Therefore, we will not be responsible for the accuracy, appropriateness, availability, reliability, copyright compliance, legality or decency of material contained in third-party websites and applications linked to our site. We strongly encourage you to review the terms and conditions and privacy policies of any third party websites and applications before using their sites.

HOW TO ACCESS YOUR PERSONAL DATA? HOW TO CORRECT, DELETE OR EXERCISE YOUR OTHER RIGHTS?

1. Access and copy

You have the right to access and disclose your personal data. Before responding to your request, Ilanda Travel is required by law to verify your identity. We will endeavour to respond to your request as soon as possible.

2. Obtaining correction of inaccurate personal data

You also have the right to request the correction of any personal data concerning you that is incorrect and to limit the processing of such data until such time as it is corrected. You also have the right, depending on the nature of the processing, to request that the personal data in our possession be completed. In this case, we may ask you for proof of ID.

3. Withdrawing your consent to the processing of your personal data

When the processing of your personal data is based on your consent (registration for an email alert, request for a quote, sending electronic commercial solicitations for services and products other than those you have already subscribed to…), you have the right to withdraw your consent at any time.

4. Obtain the deletion of your personal data

You may also request the deletion of your personal data in the following cases:

– you consider that our processing of your personal data is no longer necessary with regard to the services subscribed to or your use of the site, the achievement of the purposes referred to above in this policy or that their retention is contrary to the law,

– you have withdrawn your consent to the processing of your data,

– you object to the processing of your personal data for reasons related to your personal situation,

– you object to the use of your data for commercial prospecting purposes,

– your data was collected online when you were a minor.

Alternatively, you may, within the limits provided by law, request the limitation of the processing of your personal data.

Please note that notwithstanding the exercise of your right to erasure or restriction, we may retain certain personal data about you where required or permitted by law, where we have a legitimate reason to do so, for the exercise or defence of legal claims or where the exercise of this right would infringe on your right to freedom of expression and information.

5. Inform us of your post-mortem directives

You also have the right to define directives concerning the fate of your personal data after your death.

ABOUT OUR SERVICES

– (General Terms and Conditions of Sale) –

TERMINATION & ASSIGNMENT OF THE CONTRACT BY THE TRAVELER

1. Contractual cancellation fees

In accordance with article L. 211-14 of the French Tourism Code, you may cancel the contract of sale by paying the following fees*, for which you may request proof from Ilanda Travel:

– 20% fee, more than 61 days before departure,

– 50% fee, from 60 days to 46 days before departure,

– 100% fee, from 45 days to 0 days before departure.

*Standard fee (justifiable based on date of resolution prior to departure and cost savings / revenue expected from trip release).

2. Assignment of the contract

In accordance with Article L. 211-11 of the French Tourism Code, you may assign the contract of sale (excluding tickets) as long as it has no effect, by notifying Ilanda Travel within a reasonable period of time, to a person meeting the same conditions as you. You and the transferee will remain jointly and severally liable for payment of the balance of the contract and any transfer fees.

3. Special conditions

– In order to avoid any increase in taxes or surcharges (fuel or other), you agree to the immediate issue of transportation tickets by paying them in full in addition to the deposit confirming your trip.

– You acknowledge that you have been informed of the possibility of being reimbursed by the airline for part of the air taxes in the event of non-use of a ticket and that you have read the information sheet F32396: Can you be reimbursed for your airline ticket if you miss or cancel your flight?

MISCELLANEOUS PROVISIONS

– In accordance with Article L. 211-16 of the French Tourism Code, Ilanda Travel is responsible for the proper execution of all services included in the contract.

– In accordance with article L. 211-17-IV of the French Tourism Code, in cases where there is no limitation of liability of our service providers resulting from international conventions also benefiting our agency, the sales contract limits to 3 times its amount the damages to be paid except for personal injury or intentional or negligent fault.

– You are obliged to report any non-conformity of a service included in the sales contract to the point of contact as soon as you have the opportunity to do so, and may request appropriate assistance from him if you are in difficulty, including if additional accommodation of up to three nights is required in the event of a return journey made impossible due to exceptional and unavoidable circumstances.

– Any claim, together with supporting documents, must be sent by email to Ilanda Travel as soon as possible after the date of return to the following address: .

– In accordance with order no. 2015-1033 of August 20, 2015 on the out-of-court settlement of consumer disputes, you have a right of recourse to the Tourism and Travel Mediation (https://www.mtv.travel/) within one year of the date of return of the disputed trip. You may only refer the matter to the mediator after you have contacted the department in charge of after-sales service at the travel agency, tour operator or airline, and in the event of a negative response or no response from the department concerned within 60 days.

If the sale is made online, the traveler can use the platform available on the European Commission website (https://ec.europa.eu/) to settle his dispute.

– In accordance with article L. 221-28 of the French Consumer Code, the sales contract is not subject to any withdrawal period.

– In accordance with the article L. 223-2 of the Code of Consumption, the customer declares to have been informed of his right to register on a list of opposition to the telephone canvassing (as https://www.bloctel.gouv.fr/).

DIRECTIVE (EU) 2015/2302

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L. 211-2 II of the Tourism Code.

You will therefore benefit from all the rights granted by the European Union applicable to packages, as transposed in the Tourism Code. Ilanda Travel will be fully responsible for the proper execution of the package as a whole.

In addition, as required by law, Ilanda Travel has protection to refund your payments and, if transportation is included in the package, to ensure your repatriation in case they become insolvent. Ilanda Travel has purchased insolvency protection from Groupama: travelers can contact this organization if they are denied services due to the insolvency of Ilanda Travel.

– Essential rights under Directive (EU) 2015/2302 transposed into the Tourism Code:

– Travelers will be provided with all essential information about the package before entering into the package travel contract.

– The organizer as well as the retailer are responsible for the proper execution of all travel services included in the contract.

– Travelers are provided with an emergency telephone number or contact information to reach the organizer or retailer.

– Travelers may transfer their package to another person, with reasonable notice and possibly subject to additional charges.

– The price of the package may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract, and may in any case not be changed less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveler may withdraw from the contract. If the organizer reserves the right to increase the price, the traveler is entitled to a price reduction if the corresponding costs are reduced.

– Travelers may cancel the contract without paying a cancellation fee and receive a full refund of payments made if any of the essential elements of the package, other than the price, are materially changed. If, prior to the commencement of the package, the Package Professional cancels the package, travelers may obtain a refund and compensation, if applicable.

– Travelers may cancel the contract without paying a cancellation fee prior to the start of the package in the event of exceptional circumstances, for example, if there are serious safety issues at the destination that may affect the package.

– In addition, travelers may, at any time prior to the start of the package, cancel the contract upon payment of an appropriate and justifiable cancellation fee.

– If, after the start of the package, important elements of the package cannot be provided as planned, appropriate alternative services must be offered to the travelers at no additional cost. Travelers may withdraw from the contract without paying a withdrawal fee if the services are not performed in accordance with the contract if this significantly disrupts the execution of the package and if the organizer does not remedy the problem.

– Travelers are also entitled to a price reduction and/or compensation in case of non-performance or improper performance of travel services.

– The organizer or retailer must provide assistance if the traveler is in difficulty.

– If the organizer or retailer becomes insolvent, the amounts paid will be refunded. If the organizer or retailer becomes insolvent after the start of the package and if transportation is included in the package, the repatriation of the travelers is guaranteed.

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